Alesis io 26 problem !

[punk100]

When i plug- Alesis io 26 to my computer (im running windows xp service pack 3 on a mac ) and try open the Alesis firewire control panel after something like - 30 secends a message pops - Driver error : device is not accessible
Check the driver configuration or device conncetions.
When I try opening the Alesis IO hardware Direct monitoring it say - unable to find alesis io 26 ,when I try opening the Alesis firewire from control pannel it is the same message as the Alesis firewire control panel .

Everything looks fine on the device the firewire cable is new and fits ,firewire light on the device works .

Does the alesis 26 support service pack 3 ? or only 2 because im running service pack 3

Im new to recording so I dont really know how to solve the problem



Thanks

[brandondrury]

I hate these bugs. I've gotten them before too on my Presonus Firestudio.

The best solution I've found is to turn off the audio interface and restart the computer. THEN turn off the computer, turn on the audio interface, and turn the computer back on.

It's a duct tape solution, but it works every time for me.

Brandon

[punk100]

Hi thanks

When you say turn it off you mean plugging out from the mac the firewire cable ? because there is no turn on\off button here


Thanks again

[brandondrury]

No off button? Weird, but okie dokie.

The basic concept here is sometimes everything needs to be reset. By unplugging your audio interface (or even pulling power from it) and then restarting the computer, it will adjust to the lack of audio interface. Then when you turn the computer off again, turn on the audio interface and plug it in, it tends to "try harder" to find it.

This is more black magic than science, but these idiotic tricks do seem to work sometimes.

Brandon