RE: bad service ->how to get resolution

[paul999]

This spring I bought a new travel trailer for camping. The first weekend I took it out the electrical system completely failed. I booked in for warranty and had to wait 3 weeks which was the end of may (not so bad). I took it in and they sat on it for 2 weeks with out looking at it. Then when I applied some polite pressure they got it to me in a few days. 2nd time out electrical system failed again. They said "sure we will fix it in 6 weeks". This would make it so that my wife and I couldn't take it on our honeymoon which is why we bought it when we did. The story is actually a lot longer and stupider than this.

Bottom line I called the police and asked if it was legal to park the trailer out in front of their business with a sign that read "TERRIFIC SALES TERRIBLE SERVICE" The officer said on public property it is absolutely legal. When I informed the dealer ship where my RV trailer would be parked for the next 6 busy saturdays my trailer was fixed up perfectly in a day and a half.


How have others resolved bad service problems?

[String7th]

HA! Awesome!
Some places you gotta think outside the box to take back control. Good job.

[irawan gani]

Good job man. awesome story... cant imagine what the longer version would be...

[paul999]

It was amazingly stupid. At one point I was painted into such a corner that I asked the service manager if he would feel he was treated fairly if he was in my position? He replied "I'm speechless. I have no response" I then asked what he would do in my position to which I received a different wording of the same response. For me this was a classic moment in retail history and I would have laughed out loud if i wasn't negotiating. Okay maybe that last statement was a bit dramatic but it was frickin' funny to hear.