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glenlata

Stop Fighting Your Clients and Let Them In

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by , 05-05-2012 at 07:30 PM (1588 Views)
For years I had been picking and choosing my battles as far as the music industry goes. For a time I had even left music to record other projects for other people (I don’t think any engineer should only seek music projects). During that time I learned something amazing, I learned that my people skills and my personality more often than not sold people on working with me. I have had the opportunity to book people before they even had the chance to hear a single thing I did. Was it based on reputation, highly unlikely because I had just moved from Delaware to Florida and I was completely unknown. Maybe it was because they knew of me through my other business; again highly unlikely as that business was still a startup at the time. As I dove a bit deeper into this particular idea I begin to notice something, not only were they signing because of my personality, but they were coming in droves. I am going to share 3 of the things I learned about what I was doing and how it helped me to attract a little bit more business.

1. I am a people person:

I have met so many engineers today that simply lack any real communication skills. True enough you don’t have to be a communication master but let’s face it, the better you can communicate and relate to other people, the less work you actually have to do in every other area. Just like I have met people that have stuck with a particularly novice engineer because of his communication with them and his ability to “get it.” I have met loads of people who have left some of the big named studios with state of the art equipment because of their assembly line approach to music, distant engineers, work through email, lack of interest in their project and a whole host of things that say, “we are better then you.” Being a people person is so much more than being a communicator, you need to enjoy being around people. For the life of me I can’t understand why a person that hates people would go into an industry the puts you directly in contact with people. Unless you are at a studio where you can just come in after the fact and be a real live mixing engineer or mastering engineer, you either need to love people or fake it until you make it. Faking it more than likely won’t work so you should probably just stop.

2. I removed all my judgments:

It’s amazing to me to me that in an industry based on art, people can be so judgmental and so critical on first impressions. Oh you’re a rapper, you should look this way, move this way, think this way, and rap about this. That being said, when I meet people I delete anything that I might think about them from my comments; I don’t meet a young skin-head and ask him if he is a rocker, I meet a young skin-head and ask his name. I open the door for him to talk and I let him talk about himself and his music, I listen empathetically and I take him for what he is saying. Obviously I still have my first impression but two things are happening here:
1) I’m getting him excited. People love talking about themselves and artist love talking about their music.
2) I’m giving him a chance to disprove or prove my initial assertions before I open my mouth. If what I thought was accurate I might mention it, if it was off I might mention it, but always in a very positive manner.

3. I welcome them into my life:

This is kind of metaphysical, but I do it for my business and it works. I allow clients to come in my life and I actually care about them and their project. Firstly let’s dive into the second part of that sentence. I need you to say this with me, “I ACTUALLY CARE ABOUT BOTH THEM AND THEIR PROJECT.” I make it a point to get at least one level of excitement above theirs about their music. If they are super excited then so am I, if they aren’t excited at all I’m still excited with the goal of getting them there. I want them to be successful just as bad as they do, not just in music, but it life. I am constantly sending positive thoughts and energy in their direction and not just wishing for the best, but helping them achieve the best.

I allow clients to come into my life, by this I mean that I wake up every morning looking for clients. I am not resistant to it; my mind is always on how I can help this person or that person. I never wake up and say, “Shoot, I don’t want to deal with these people and their foolishness today.” I never wish for a break or for people to stop coming. I am always expecting the next client and as such, I am always meeting the next client.
Of course this required a shift in my life philosophy true, but once I got that part down it became easy, and I have been doing okay since. I do more than just record music so I would advise everyone to not limit yourself to music when the world offers poetry, voice-overs, audio books, courtrooms, churches, and so many other things that employ the same skills as a music track would. These three things have helped me not just in getting clients for my mixing, but also in getting clients for my other business, and in life in general. I threw away the idea that clients were scarce when I walked into the industry almost 10 years ago, but once I opened up and allowed them in, life got pretty good; I will add as a closing note that it has been my experience that clients don’t care about price they care about quality, and like it or not, your behavior is a part of the quality of your service.

Comments

  1. Stan_Halen's Avatar
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    Excellent Blog, thanks for the advice!
  2. glenlata's Avatar
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    Thanks Stan
  3. brandondrury's Avatar
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    I learned that my people skills and my personality more often than not sold people on working with me.
    I'm often surprised when I get a call back from people who's last project didn't turn out as well as I would have preferred. When you are a fun guy who fights HARD for their interests they'll call you back even if you don't necessarily win the battle....particularly if there ain't a lot of competition.

    Great blog! I agree with every single thing you said.

    Brandon
  4. glenlata's Avatar
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    Thanks Brandon, I didn't notice these things until I started up coaching, but they work everywhere.
  5. kakeux's Avatar
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    Good blog! thanks for sharing you're experiences.
  6. glenlata's Avatar
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    Thanks Kakeux
  7. dudermn's Avatar
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    Before I read this, I really really hope you talk about how some people will literally feed outta your hand
    Or more positively stated the one sided discussion.
    As much as everything you say is important.
    There was a saying that you should respect yourself first and than others will respect you.
    So if you do feel like giving your ears a break to embrace the time off and enjoy other aspects of life then find you 'focal point'.
    Yes, how can someone be a producer or a recording engineer by just sitting around in a lair and not talking to anyone ?

    But yea, I'll remember this when-ever the anxiety monster comes around
  8. glenlata's Avatar
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    Originally Posted by dudermn
    Before I read this, I really really hope you talk about how some people will literally feed outta your hand
    Or more positively stated the one sided discussion.
    As much as everything you say is important.
    There was a saying that you should respect yourself first and than others will respect you.
    So if you do feel like giving your ears a break to embrace the time off and enjoy other aspects of life then find you 'focal point'.
    Yes, how can someone be a producer or a recording engineer by just sitting around in a lair and not talking to anyone ?

    But yea, I'll remember this when-ever the anxiety monster comes around
    Now that you've read it, I hope it measured up. Anxiety normally comes from a lack of belief, understanding, or experience, and although difficult, it can be controlled with confidence and determination, or will. But I hear what your saying dudermn, what normally causes your anxiety attacks lol I will admit I still have a few when I meet someone not on my terms and I'm unfamiliar with them or anyone attached to them and they approached me instead of the other way around. But its becoming less and less frequent.
  9. dudermn's Avatar
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    The more you know.
  10. Lurchtheicefist's Avatar
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    Excellent post and exactly what I needed to read right now...in a new city trying to do this full time and been having trouble getting enough work.
  11. glenlata's Avatar
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    Originally Posted by dudermn
    The more you know.
    So very very true
  12. glenlata's Avatar
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    Thanks Lurchtheicefist.
  13. mookahn's Avatar
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    I'm in my 50s and have seen a thing or two - and you certainly have hit this nail on the head. The same advice is true for almost any B-to-C (Biz to Consumer) business, and probably universal period. I came from Homebuilding where the builders' attitude could either have a good customer completely, totally happy with a not-so-hot project on one hand.... and sue the pants off the prick for a fingernail scratch in the paint job on the other hand. It's all about how you connect to people and treat them - if you can't handle diversity, stay out of the public eye -it won't work out for you. Your quote that the quality of your service includes your people skills belies your (somewhat) young(er) age - you got it right !!

    Great job.
  14. glenlata's Avatar
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    Originally Posted by mookahn
    I'm in my 50s and have seen a thing or two - and you certainly have hit this nail on the head. The same advice is true for almost any B-to-C (Biz to Consumer) business, and probably universal period. I came from Homebuilding where the builders' attitude could either have a good customer completely, totally happy with a not-so-hot project on one hand.... and sue the pants off the prick for a fingernail scratch in the paint job on the other hand. It's all about how you connect to people and treat them - if you can't handle diversity, stay out of the public eye -it won't work out for you. Your quote that the quality of your service includes your people skills belies your (somewhat) young(er) age - you got it right !!

    Great job.
    Thanks Mookahn, I have been through a good bit in my years, but I read and research a lot and I keep very good notes on my business encounters and my life in general, I have a few mentors which is something I suggest that everyone do, you gain a lot of wisdom by listening to older people and/or more successful people. My business as a coach, consultant, and speaker allows me to directly gauge the actions of people to their success in a way. I may talk to 2 lawyers with the same practice on different sides of town, one is doing fantastic but wants to do better, one is doing horrible and thinking about going back to school. The difference is more often then not, the people and not the location or the quality of service in the "traditional" sense of it. I do believe that this is true universally, and I believe that it is something that is missing from the development of a lot of entrepreneurs. Speaking of home building, been looking into that myself as of late, would love it if I could ask you a few questions if you don't mind?